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Loss of water supply

Be prepared


When safe drinking water is unavailable, it’s more than an inconvenience – it’s a health hazard.


  • Make sure you have an emergency water supply.

  • If you can’t get out to collect water make sure you have an emergency friend who can do it for you.

  • If your community has lost water for an extended period your supplier has an obligation to provide alternative sources.


Contact your supplier’s emergency line for more information:

SES Water

Call 01737 772000

or visit their website

South East Water

Call 0330 3030365

or visit their website

Southern Water

Call 0330 3030368

or visit their website

Thames Water

Call 0800 316 9800

or visit their website

Free priority services register for vulnerable residents


Sometimes you, or someone you know, may need a bit of additional assistance, especially in the event of a water shortage. Water companies offer a range of free priority services to help.

Get extra support when it is needed most by signing your water company's free priority services register.

Who can receive extra support?

  • If you rely on medical equipment

  • If you have refrigerated medicines

  • If you have a serious or chronic illness

  • If you have a disability

  • If you or someone you care for is living with dementia

  • If you are of pensionable age

  • If you have children under five in your household

  • If you need extra support for a short time period (e.g. If you are recovering from medical treatment

Watch this video to find out about the free support available.

For further information and to sign up to a priority services register visit your water company's website.

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