Loss of gas supply

Be Prepared

Always have a source of alternative heating available if your gas fails.

If you smell gas inside or outside your home:

  • Call the free 24-hour national gas emergency line on 0800 111 999.


You’ll be asked a series of questions to identify the right safety advice for you, such as:

  • Don’t turn electrical switches on or off.

  • Open doors or windows.

  • Avoid using naked flames.

An engineer will be sent to make property safe. Southern Gas Networks aims to attend all uncontrolled escapes within an hour and all controlled escapes within two hours. If the gas is lost for a long period, Southern Gas Networks will send you details about the incident (e.g. update on the situation, when they can safely restore supplies, alternative heating, and cooking provisions etc). In these circumstances:


  • Conserve existing heat in your home by using just one or two adjacent rooms. Isolate them by closing doors and/or hanging blankets over doorways. The kitchen and an adjoining room are usually good choices.

  • If you’re told you could be without power for several days, consider moving in with an emergency friend.

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Kent Resilience Forum

Kent Fire and Rescue Service HQ

The Godlands

Straw Mill Hill

Tovil, Maidstone ME15 6XB