Accessibility statement

Using our documents

The Kent Resilience Forum publishes documents in a range of formats, including Microsoft Word, Excel and PowerPoint and PDF documents.

We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:

  • provide an HTML option where possible

  • tag headings and other parts of the document properly, so screen readers can understand the page structure

  • make sure we include alt text alongside non-decorative images, so people who cannot see them understand what they’re there for

  • avoid using tables, except when we’re presenting data

  • write in plain English

 

How accessible our documents are

 

New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.

However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them:​

  • are not tagged up properly - for example, they do not contain proper headings

  • are not written in plain English

This mostly applies to some of our PDF and word documents. We have plans in place to convert them to more accessible formats by September 2020. But if you need to access information in one of these document types, you can contact us and ask for an alternative format.

What to do if you cannot access one of our documents

If you need a document we’ve published in a different format:

 

We’ll consider the request and get back to you in 14 days.

Reporting accessibility problems with one of our documents

We’re always looking to improve the accessibility of our documents. If you find any problems not listed on this page or you think we’re not meeting accessibility requirements, contact: krf@kent.fire-uk.org.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the accessibility of our documents

Kent Resilience Forum is committed to making our documents accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The documents Kent Resilience Forum publishes are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

 

Non-accessible content

 

The content listed below is non-accessible for the following reasons:

 

[Note: In this subsection, list:

  • accessibility problems

  • which of the WCAG 2.1 AA success criteria the problem fails on

  • when you plan to fix the problem

Do not include any problems where you’re claiming disproportionate burden, or where the problem is outside the scope of the regulations (those should go in the subsections below).]


 

A few of our documents have diagrams. These images do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all diagrams by September 2020. When we publish new documents we’ll make sure our use of diagrams meets accessibility standards.

Disproportionate burden

  • accessibility problems you’re claiming would be a disproportionate burden to fix

  • which of the WCAG 2.1 AA success criteria the problem fails on

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

 

How we tested our documents

We last tested a sample of our documents on [date]. The test was carried out by [add the name of the organisation that carried out the test, or indicate that you did your own testing.]

We tested:

  • x type of document

  • y type of document

  • z type of document

[Note: provide a brief explanation of how you decided which documents to test. For example, you might have decided to test a representative sample of all your documents, plus a higher proportion of documents that relate directly to the services you provide. And an even higher proportion of documents that relate directly to services aimed at disabled people.]

What we’re doing to improve accessibility

[Note: provide a brief explanation of what you’re doing to improve accessibility. For example, if you’ve carried out a ‘disproportionate burden’ assessment and decided that making some of your older documents accessible right away would be a disproportionate burden for the organisation, talk about your plans to make them accessible in future.]

 

This page was prepared on 18 December 2019. It was last updated on 20 December 2019.

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Kent Resilience Forum

Kent Fire and Rescue Service HQ

The Godlands

Straw Mill Hill

Tovil, Maidstone ME15 6XB