Accessibility statement

Using our documents

The Kent Resilience Forum publishes documents in a range of formats, including Microsoft Word, Excel and PowerPoint and PDF documents.

We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:

  • provide an HTML option where possible

  • tag headings and other parts of the document properly, so screen readers can understand the page structure

  • make sure we include alt text alongside non-decorative images, so people who cannot see them understand what they’re there for

  • avoid using tables, except when we’re presenting data

  • write in plain English.


How accessible our documents are

New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.

However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them:​

  • are not tagged up properly - for example, they do not contain proper headings

  • are not written in plain English

This mostly applies to some of our PDF and word documents. We have plans in place to convert them to more accessible formats by 23 September 2020. But if you need to access information in one of these document types, you can contact us and ask for an alternative format.

What to do if you cannot access one of our documents

If you cannot access one of our comments or need the information we’ve published in a different format:


We’ll consider the request and get back to you in working 14 days.

Reporting accessibility problems with one of our documents

We’re always looking to improve the accessibility of our documents. If you find any problems not listed on this page or you think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the accessibility of our documents

Kent Resilience Forum is committed to making our documents accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The documents Kent Resilience Forum publishes are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-accessible content


The content listed below is non-accessible for one or more of the following reasons:

  • accessibility problems

  • failing to meet WCAG 2.1 AA success criteria


A few of our documents have diagrams. These images do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all diagrams by 23 September 2020. When we publish new documents we’ll make sure our use of diagrams meets accessibility standards.

Disproportionate burden

  • accessibility problems you’re claiming would be a disproportionate burden to fix

  • which of the WCAG 2.1 AA success criteria the problem fails on

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.


How we tested our documents

We last tested a sample of our documents on 23 January using in house resources as part of an overhaul of our published content.


We tested:

  • a representative sample of all our HTML pages on the site, focusing on those which related to safety advice to the public.

  • some sample documents on the site 

  • All media content published on the site to date

What we’re doing to improve accessibility

We carried out a ‘disproportionate burden’ assessment and decided that making some of your older documents accessible right away would be a disproportionate burden for the organisation. This was applicable to documents including the KRF Community Risk Register KRF Constitution document., which are due for renewal in reasonable due course within the compliance window.

Updated versions of these and other non compliant documents will be published by 23 September 2021, or sooner.

This page was prepared on 18 December 2019. It was last updated on 09 June 2020.