Unwell or injured? Choose the right NHS service for the right treatment
Chest pain; serious blood loss; serious breathing difficulties; serious injury:
Need medical help fast but it’s not an emergency?
Phone the NHS 111 service for advice and save going to your nearest accident and emergency department for when you really need it. For details of NHS services, a symptom checker, and lots of health advice and ideas visit nhs.uk.
Cuts; sprains; minor burns, suspected fractures of arm, shoulder, lower leg:
Go to your local NHS Minor Injuries Unit, Walk in Centre or Urgent Care Centre. Or call the free NHS helpline on 111.
Feverish children; feeling unwell; injury over 24 hours old
Contact your GP practice or phone the NHS 111 service.
Minor infections; sore throats; colds.
Ask for advice from a pharmacist. Many local pharmacies are open late into the evening and on Sundays. There is always pharmacy cover on bank holidays, including Christmas Day.
Health help now app
‘Health help now’ is an app to help people in Kent and Medway find the service that can help them best.
Who should emergency services contact if you’re injured?
Pick an ‘ICE’ - ‘In Case of an Emergency’ partner and store their contact info in your mobile phone address book. Just enter the word ICE before their name and number.
This means the emergency services can quickly and easily find someone to contact if you’re injured and can’t communicate. They simply search for ICE on your mobile.
Make sure that:
The person whose name and number you are using has agreed to be your ICE partner.
Your ICE partner knows who to contact on your behalf, plus any important medical information.
If your ICE contact is deaf, you type ICETEXT then their name before saving the number.
If you want more than one ICE partner, simply save them as ICE1, ICE2 etc.
If you haven’t got a mobile, keep your ICE partner’s contact info on paper in your wallet or purse.
Get trained in first aid
A simple first aid course can give you basic skills that could help save a life.