Coronavirus (Covid-19)

Essential information

Residents in Kent and Medway face an unprecedented challenge from Covid-19 (coronavirus) and the impact it is having on our lives, work and families.


The Kent Resilience Forum recognises that these are extremely difficult times for everyone and is committed to ensuring that people in Kent are kept informed and as safe as possible from the effects of Coronavirus.


Partners have tried and tested plans in place to respond collectively to health pandemics and all agencies are working closely with Public Health England (PHE) and the NHS to support the measures introduced to manage this evolving situation.


All the efforts of our partners are focussed on supporting our communities through the challenges that they now face and our priority is to ensure vulnerable people and those most affected by Covid-19 get the support they need.

We urge residents to keep up with updated Covid-19 guidance and advice from government to keep ourselves safe and protect our health and livelihoods. 


Latest government advice

The government has set out its plan to return life to as near normal as we can, for as many people as we can, as quickly and fairly as possible in order to safeguard livelihoods, but in a way that is safe and continues to protect our NHS.

Reducing transmission of coronavirus (COVID-19) – what you can do to help


We all have a role to play in reducing the transmission of coronavirus (COVID-19). The latest government guidance provides information that will reduce your chance of catching COVID-19 or passing it on to others. You should think about each point carefully and plan how you will follow this guidance in your daily life.


Read the guidance, which is also available in other languages on the website.


simple visual guide for working and living safely during the COVID-19 pandemic is also available.

Read more about what you can and cannot do​.

Keep up to date with the latest government advice online by vising the official website:

Stay alert and safe

We can all help control the virus if we all stay alert and safe. This means you must:

  • stay at home as much as possible

  • work from home if you can

  • limit contact with other people

  • keep your distance if you go out (2 metres apart where possible)

  • wash your hands regularly


Do not leave home if you or anyone in your household has symptoms.

If you have a new continuous cough or a high temperature you should stay at home for ten days (increased from seven days as from 30 July 2020) . If you live with other people, they should stay at home for 14 days from the day the first person had symptoms. 

All residents are encouraged to follow national government advice which includes taking basic hygiene precautions, such as washing your hands with soap and water for 20 seconds, to reduce the chances of spreading any virus.


Meeting people and support bubbles


The Department of Health and Social Care (DHSC) has published guidance setting out how the public can see people that they do not live with while protecting themselves and others from coronavirus.

The guidance explains how you can protect yourself and others from coronavirus when meeting people that you do not live with. At all times, it’s important to maintain social distancing from people you do not live with to reduce the risk of spreading the virus. You should only have close contact with people outside of your household if you are in a support bubble with them.

You should only meet people you do not live with in 3 types of groups:

  • you can continue to meet in any outdoor space in a group of up to 6 people from different households

  • single adult households – in other words adults who live alone or with dependent children only – can continue to form an exclusive ‘support bubble’ with one other household

  • you can also meet in a group of 2 households (anyone in your support bubble counts as one household), in any location - public or private, indoors or outdoors. This does not need to be the same household each time.


Full guidance


Full guidance on staying alert and safe and meeting people outside your household can be found on the

Current restrictions

Read more about what you can and can’t do in in these FAQs on

Face coverings: when to wear one


Information relating to the use of face coverings in public spaces where social distancing is not always possible. 


In England, you must wear a face covering by law in the following settings:

  • public transport

  • indoor transport hubs (airports, rail and tram stations and terminals, maritime ports and terminals, bus and coach stations and terminals)

  • shops and supermarkets (places which are open to the public and that wholly or mainly offer goods or services for retail sale or hire)

  • indoor shopping centres

  • banks, building societies, and post offices (including credit unions, short-term loan providers, savings clubs and money service businesses)


You are expected to wear a face covering immediately before entering any of these settings and must keep it on until you leave.


Full guidance can be found on

Look after your health and wellbeing


To help yourself stay well while you're at home:

  • stay in touch with family and friends over the phone or on social media

  • try to keep yourself busy – you could try activities like cooking, reading, online learning and watching films

  • do light exercise at home, or outside once a day


Symptoms of coronavirus (COVID-19)


The most common symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough

  • a high temperature

  • a loss of, or change in, your normal sense of taste or smell (anosmia)


For most people, coronavirus (COVID-19) will be a mild illness. However, if you have any of the symptoms above you should self-isolate at home.


Use the 111 online coronavirus service to find out what to do if:

  • you feel you cannot cope with your symptoms at home

  • your condition gets worse

  • your symptoms do not get better after seven days

  • Only call NHS 111 if you cannot get help online.


See more guidance and stay-at-home advice here

Ask for a test to check if you have coronavirus

If you have symptoms of coronavirus (COVID-19), you can ask for a test to check if you have the virus by visiting the website.

NHS test and trace - how it works

Visit the government website for more information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

Protecting Kent and Medway

Kent County Council (KCC) and Medway Council, alongside Public Health England (PHE), have developed a new specific COVID-19 plan which builds on existing outbreak management plans and aligns with the new NHS Test and Trace system.


The Kent and Medway Outbreak Management Plan has been published at and is also available at


Read more about it on our news page here:

Covid-19 PPE requests


Kent Resilience Forum is coordinating the supply of PPE (personal protective equipment) to:


Kent and Medway based doctor's surgeries and care providers only.


These organisations can request supplies by calling:


01622 212439



01622 21 24 09

(between 9am and 5pm Monday to Friday only)

Covid-19 coronavirus information

For the latest health advice visit the: 


NHS 111 online service

For the latest Public Health England updates and government guidance about  coronavirus go to:

UK Government free WhatsApp information service

Receive the latest official advice and information via WhatsApp.


Follow this link to find out how to get started



These links take you to support and advice on looking after your health and wellbeing while staying at home:

Kent County Council wellbeing and mental health hub


NHS Every Mind Matters

NHS Live Well strength and flex exercise plan

Goverenment advice on mental health and wellbeing aspects of coronavirus

Financial support and advice

The coronavirus outbreak has affected different people in different ways. If you have seen a reduction in your household income and are experiencing financial difficulties there is support available for you:

  • the Kent Support and Assistance Service may be able to help with food or utility vouchers

  • you can get advice about how to manage your money and what support is available from your account providers on the Money Advice Service website

  • Kent County Council's wellbeing advice page has advice about how to feel more prepared and feel less concerned about what is happening

  • many of Kent’s Citizen’s Advice branches are now offering advice on employment or financial matters over the phone and online. Find your local branch on the Citizen’s Advice website.

Updates on local services


Visit your local authority website for guidance and updates about changes to local services:

Kent County Council website or Medway Council website

Find your local borough or district council website here.

Getting help and volunteering

Support for voluntary groups and individuals is being offered by district and borough councils across Kent communities by visiting our community support page

Information about Coronavirus related scams


Information and guidance about coronavirus related scams can be found on Kent County Council's Public protection dedicated web page, This is updated regularly as new scams emerge.


Keep up to date with the latest advice by following their social media channels:

Public Protection Information for residents:

Public Protection Business advice and guidance:

Updates on public transport


Face coverings on public transport


New rules requiring passengers across England to wear a face covering on public transport came into force on 15 June 2020.


Full guidance on safer travel for passengers is available on the website 

Stay up to date with any changes to public transport services

Trains: visit the Southeastern website, check on Facebook @southeasternofficial or Twitter @SE_railway.


Buses: for local bus services information visit the Arriva, Stagecoach South East or Nu-Venture websites

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Kent Resilience Forum

Kent Fire and Rescue Service HQ

The Godlands

Straw Mill Hill

Tovil, Maidstone ME15 6XB